In this blog series based on our white paper, “9 Noble Truths of Network, Server and Application Monitoring,” we've been delving into the problems plaguing IT and describe individual paths for each solution. Here, we continue with the next three 9 Noble Truths.
Truth #4: Downtime is not an option
You can’t afford downtime in today’s non-stop world. Aberdeen Group’s research found that between June 2010 and February 2012 the cost per hour of downtime increased by 38%. As organizations continue to automate and rely on the network to get business done, the increase cost of downtime will only continue to rise. Every type of company relies on an application on a network to complete some aspect of its work process—and a stop there means a stop to business.
Truth #5: Network and application performance defines your reputation
From the perspective of customers, partners and employees, your network is your business and your reputation is on the line every time it is accessed. Major incidents like an outage or a security breach have the power to impact reputation – and according to a recent study by IBM and Forbes, reputational damage lasts far beyond recovery times. There are no second chances when it comes to the deployment of new IT infrastructure and services. “Organizations that have capabilities for measuring quality of end-user experience are twice as likely as other companies to improve their brand reputation,” said Hyoun Park, Research Analyst, Aberdeen Group.
Truth #6: You must find and fix problems before users are impacted
IT teams shouldn’t find out that users are having problems from the helpdesk. You must be able to proactively identify and resolve issues before users report service degradations. Proactivity comes in three steps, and will be discussed in the next few weeks.
- The nine truths for deploying network, server and application monitoring
- How IT teams can meet the need to thrive while doing more with less
- How to find and fix problems before users are impacted