City National Bank (CNB) is headquartered in Miami, Florida, and is the fifth-largest financial institution in the state. Reynold Philius, Technical Applications Manager in the information systems division, has a significant role in building and maintaining the bank's reputation. He is responsible for managing the file transfer operations for many of the bank's critical business processes.
FTP and Email Not Cutting It
The bank used several methods to transfer files including FTP servers, desktop FTP clients and email. There was nothing about the process that centralized file transfers. These processes made it difficult to maintain the high service standards the bank delivers to its customers every day.
"The help desk team had one way of doing things and my information systems group had another." - Reynold Philius, Technical Applications Manager
On top of this, vendors and some larger clients required their own solutions and protocols.
The bank needed to centralize and automate business processes that depended on the swift and secure movement of data throughout its IT infrastructure. There was no doubt that they needed centralized file transfers.
The majority of the files that the bank transfers is made up of account-level transactional information. They also receive a slew of sensitive information relative to the lending process. Automated and centralized file transfers would be a key to improving efficiency, particularly for core banking system outputs that feed online banking, document imaging, fraud detection and centralized management reporting.
The IT team reviewed a variety of managed and secure file transfer solutions and ranked them for their ability to do the following:
- Centralize file transfers and implement standards for transmissions
- Simplify and standardize the overall file transfer process and eliminate departmental FTP solutions
- Eliminate email for sending sensitive data
- Enhance data protection for customers and business partners
- Improve the file transfer process to deliver stronger SLAs
- Set the stage for a major process automation initiative
How MOVEit Centralized File Transfers
Reynold and his team ultimately chose MOVEit MFT Complete from Ipswitch. "MOVEit is an integral part of our strategy," Philius points out. "It is being integrated into virtually every aspect of the bank's day-to-day operations. Externally MOVEit exchanges data with CNB's customers, vendors, and business partners. Internally, it serves as a workflow engine to move data between systems."
The bank's Treasury Management team relies on MOVEit to provide customers with the information they need to manage working capital, payments, cash positioning and forecasting, along with fraud protection, business continuity, and risk management activities. Lenders use MOVEit's ad hoc transfer capabilities to enable customers and potential customers to upload documents critical to the lending process.
Because MOVEit supports a wide range of protocols CNB can connect to virtually any system or client with minimal effort. It enables the IT team apply enterprise security policies and take a more coordinated approach to automation.
MOVEit Saves Money and Improves Security
Centralized management saves CNB money. "We were able to reduce costs by consolidating customer and business partner file transfers into a centralized environment with easy onboarding of customers and vendors," says Philius.
MOVEit Complete MFT provides a host of security features that safeguard data from file creation to delivery. MOVEit streamlines and strictly controls access to these systems. And, it carries out automated transfers with guaranteed delivery.
Encryption/decryption keys secure data both during transmission and storage, and the bank takes advantage of various secure protocols HTTPS, SFTP, FTPS. Integrity checking, non-repudiation, and integration to DLP/antivirus solutions from a variety of vendors are also important. Logs, canned reports and the ability to create custom reports have gone a long way to enhance compliance auditing.
"MOVEit provided the tools that enabled us to implement the security settings that met needs. And as our situation changes we can reconfigure those tools," Philius says.
City National also successfully uses MOVEit to complete several audits each year to ensure regulatory compliance in all areas of its business. "The MOVEit implementation was a huge success," he adds. "We most certainly exceeded our goals."
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