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Podcast: Understanding the Digital War Room

Kevin Conklin| November 30 2017

| Podcasts, IT insights

digital-war-room-picnic

War Rooms are not going away anytime soon, they will only progress as technology progresses.

But what exactly is a Digital War Room?

Special Guest on the PICNIC podcast Dennis Drogseth explains what Digital War Rooms are and the uses of them.

What is a Digital War Room?

Dennis, VP at Enterprise Management Associate, explains that a digital war room is like the first response to catastrophes and crises. Yet, it can be as forthcoming as being first responders to a company merger. This is where the planning and the strategy occur to resolve an issue, and thanks to modern technology, not everyone is needed in the same room to communicate and gather an outcome.

There are four initial processes for the digital war room:

  1. Initial awareness
  2. Response Coordination
  3. Triage and diagnostics
  4. Validation and Remediation

You need to understand there’s a problem, find out who’s involved, and then communicate, not only to others in your network but to all who are affected by the event that caused the war room.

Who runs the war room, and how long do they last?

There is no definitive answer as to who runs the war room, it can be the head of management, to the executive suite, to even the lead of IT. It all varies, just like with the duration. Some companies have war rooms that can last anywhere from months to years. However, with the digital era playing in, Dennis said “with analytic innovation they’ve seen a 500% acceleration in time to repair.”

Another digital factor that helps make war rooms more efficient is the ability to video chat. The era in which everyone needs to congregate into a conference room for hours and hours at a time to solve a crisis has passed. With modern technology, communicating with others cross country and even around the world has become easier, allowing resolutions to happen quicker with more efficient communication.

Can war rooms be planned out?

Of course! Most war rooms are planned out, but there always has to be a team ready for spontaneous incidents that arise. Working virtually is a huge benefit with war rooms to allow a gathering of minds, without a gathering of bodies. Technology comes in handy to make the resources last, especially when they come last minute - teams should be prepared in advance.

Most teams should include not only the higher titles, like the managers and executives, but also the marketing and customer service teams. Part of planning for crises and catastrophes needs to have communication with customers and clients. Devising a plan that includes communication to all levels that are affected is part of the responsibility of the company. War rooms are the emergency response teams.

PICNIC_-_14_The_Digital_War_Room_(QUOTE).jpgWhat is the impact of developmental operations in the war room? Or no ops?

Trying to take the operations out of dev-ops was the basis for Dennis to conduct research on war rooms, “this was my inspiration.” There was chatter amongst the community that war rooms are a thing of the past, and Dennis wanted to come up with research to prove that they are still relevant. His research will be published in late February, and it will be looking at the degree in which the teams play optimizing the value during catastrophes. It looks at what the priorities are within the war room and to what degree they help out the organization.

You can find out more information about the digital war rooms by obtaining Dennis Drogseth’s research, or by emailing him at Drogseth@emausa.com. To find out more about digital warfare check out PICNIC’s podcast here.

Topics: Podcasts, IT insights

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THIS POST WAS WRITTEN BY Kevin Conklin

Kevin joined Ipswitch in 2015 and leads the company’s product and content marketing practices. He is widely recognized for his product marketing accomplishments in information technologies. He is a serial startup executive having played instrumental roles in the success of such companies as for Prelert, VKernel, Mazu Networks and Smarts, Inc. and has been instrumental to the success of these IT management technology companies. Kevin is also the co-host of the PICNIC Podcast live show (https://picnic-podcast.com/), sharing experiences and best practices, providing a voice of expertise, and educating IT professionals with the latest technology challenges.

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