West Corporation delivers unified communications, telecommunications, specialized agent and other mission-critical services to a diverse client base. Many of the company's services depend upon the reliable transfer of sensitive files to their customers and partners. That data needs to be secure in transit and at rest, and always delivered on time to meet strict service level agreements (SLAs).
According to Diane Townsend, Information Services Manager at West, "High availability of our file transfer operations are critical to our customers and our business".
Self-Service, Security and Compliance Drives Need for Managed File Transfer
The West Information Services team sought out a managed file transfer platform to provide gated self-service to their business units.
The team is charged with protecting their clients' data and complying with a variety of complex regulatory compliance standards including SOX, PCI and HIPAA.
West relies on MOVEit Transfer to protect files in transit and at rest through secure network protocols and encryption. The solution gives them guaranteed delivery via file integrity checking and non-repudiation, as well as additional layers of security.
Enabling Every Aspect of the Business to Control File Transfer
The Information Services team uses MOVEit Transfer multi-tenancy features to empower each business unit to manage their own file transfer environment, under their own brand.
West business units on-board their own customers. They even provide their customers a shared view of their file transfers using groups and permissions levels.
A Critical Need to Meet SLAs
West Information Services needs to adhere to their SLAs to deliver high quality experiences and maintain customer confidence.
The team developed an effective disaster recovery plan that included implementing MOVEit Failover. When a problem occurs they automatically export a warning from MOVEit Failover to their help desk ticket system and proactively notify internal and external operations.
Make IT Less Complex
At the end of the day, an IT team supporting a data-driven business supporting regulated industries needs to have the confidence everyday IT complexities will not stand in the way of their mission.
And speaking of confidence, try MOVEit managed file transfer software free for 30 days and see how you can reduce your complex IT mission.